Our Philosophy on Returns
- First and foremost, we want you to be happy with your purchase.
- You do not need a Return Authorization to exchange or return any item assuming it meets the guidelines below. Just ship it back to us, and we will take care of the rest.
We find that the vast majority of our customers do not elect to return or exchange their items, so we have elected to pass along the most competitive prices and shipping rates we can by not paying for return shipping on returns and exchanges.
If you would prefer a different product, size, style, or color ~ please ship the item back to us at the address below and include a note letting us know what you would like in exchange. Items being sent back to us can be shipped via UPS, FedEx, or US Priority Mail, and it's suggested you keep your tracking number handy until you know we've received the item. If you instead elect to place a new order for the item, to be processed as quickly as possible, ship the first item back and your refund will be handled immediately.
All items should be returned to the address below in saleable condition. Upon receipt, refund will be applied to the original form of payment. Please allow 10-14 business days for the full processing of your return.
Please send all returns or exchanges, with the original packing slip and a reason for return/exchange, to:
550 Montgomery Street
San Francisco, CA 94111
Unfortunately, we cannot accept returns of certain items*, including:
- Any item that is returned more than 30 days after delivery**
- Clearance sale items marked down more than 25%.
- Any article of clothing or clothing accessory that has been worn, altered, or cleaned.
- Any item that has been embroidered, monogrammed, engraved, or debossed.
- Any underwear, boxers, swim trunks (trust us, you want every store to honor that rule). Period. No exceptions.
- Any grooming products. We have no way of determining whether a grooming product has been tampered with or pilfered, and while we trust that you did no such thing, we are confident that it is more important for you to know you are receiving a never-been-opened grooming product than to be able to return one.
- Any item that is not in its original condition, is damaged, is missing parts or the manufacturers box.
- Any product missing the serial number or UPC
- Custom-made products including clothing, furniture, shirts & suits, Mulholland Brothers alligator products, and personalized stationery
*Of course any item that has a manufacturer's defect can be returned for a full refund.
**If an item you're returning will not make it back to our service center within 30 days of the date of delivery, please contact us to determine if we can issue a full refund.